Privacy Policy
This Privacy Policy governs the manner in which SMARTHOME.ID collects, uses, maintains and discloses information collected from users of our website and its subdomains.

SMARTHOME.ID is committed to protecting the privacy of the visitors of SMARTHOME.ID Website and business partners.

The following privacy notices explain our privacy practices related to these activities and how SMARTHOME.ID may collect, use, and/or share personal information.

SMARTHOME.ID follows the EU General Data Protection Regulation (GDPR) regarding all requirements of the security around and the protection of personal data of Website visitors.

The Cookie Policy described below addresses how we use cookies when you visit Website . We want to be clear about how we collect and use data related to you via cookies.

This Privacy Policy applies to this Website. When visiting any Website, please read the relevant privacy policy. If you do not agree with this Privacy Policy, please do not use the Website. By entering and using this Website you declare your agreement with all privacy statements.

By using this Website, you expressly accept and give your unambiguous consent that your Non-Personal and Personal Information gained in connection with your use of the Website, with respect to the Website, may be processed, transferred across international borders to server locations supporting the Website (including but not limited to transfers from those locations back to the country of your registration) for operating and developing the Website, including transfers to SMARTHOME.ID agents or representatives, who perform tasks related to the Website and services, or for the purposes of storing the data in the relevant databases (that means that you authorizes SMARTHOME.ID to process Personal data as described below).

SMARTHOME.ID acts as a data processor when a visitor and/or potential client authorizes SMARTHOME.ID to process data which is in their possession. In this case, visitor and/or potential client must ensure that he is entitled to disclose that Personal Data to us and furthermore that, without being required to take further steps, we can collect, use and disclose that data in the manner described in this policy. More specifically, it must ensure that the data subject is aware of the matters discussed in this Privacy Policy, or has otherwise provided its consent, as data controller, to disclose the information to SMARTHOME.ID, as data processor.

Collection and use of data
We manage data that we collect from you on two bases, legitimate interest and consent.

Legitimate Interest
Information collected from you in the performance of our contract to provide hardware, software or IT services to you is managed on the basis of legitimate interest. We collect your contact information (email, contact details, postal address and account details). This includes registration forms that you may complete on our website and communications of certain relevant sales, marketing or technical information in line with the life cycle of the products and services purchased by you.

Other information that you divulge to us is collected through actions you take on our website, such as completing online forms, downloading reports, completing surveys or subscribing to our mailing list or blogs. This data is managed on a consent basis and you can unsubscribe from these communications at any time by using the ‘unsubscribe’ option on any of our outbound communications.

We will not collect any personal information about you without your permission. We respect your right to privacy and commit to protecting the personal information we collect from you.

We may collect non-personal identification information about you whenever you interact with our website. Non-personal identification information may include the browser name, the type of computer and technical information about the means of connection to our site, such as the operating system and the Internet Service Providers details and other similar information.

We will communicate our updated policies to you by posting a notice on the site and by emailing a notification to you.

Data retention and deletion
Data is retained as long as you remain subscribed to our communications and in line with product life cycles for existing or past customers. From time to time, we may contact you with pertinent information relating to purchases you have made or services you have subscribed to historically.

Information Sharing
We do not sell, trade, or rent visitors’ personal identification information to others. However, we may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Any tracking that we do on our site is designed to deliver the best possible browsing experience to you. Your permission-based data is shared with a number of third parties which enables us to provide our services to you.

By completing any of the registration forms on our site, you agree to be added to our Customer Relationship Management system, hosted by a GDPR compliant third party service and the information you supply may be used in the future by us to contact you and send relevant marketing information to you.

Users may opt-out of receiving future mailings at any time by sending an email to or by using the ‘unsubscribe’ link that is included in every communication that we send to you.

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.

We retain and store your information securely using digital technology all of the traffic to and from our website is encrypted using SSL secure technology.

Notwithstanding our commitment to protect your information, the internet by its very nature is such that no data transmitted over the internet can be guaranteed as entirely secure and so you are responsible for taking reasonable measures to secure your account with us. SMARTHOME.ID, its employees, agents and affiliates, make no representations or warranties as to the security of any information transmitted to or by us over the internet.

Your rights in relation to personal data
We fully respect your right to access and control your personal data. You can access, modify or delete your personal information, or delete your account at any time. Simply send an email to with the subject line “Data Request”.

Similarly, you can request to be removed from our marketing communications at any time by using the ‘unsubscribe’ option which is carried on all of our digital marketing materials and emails.

Third party websites
Users may find advertising or other content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website’s own terms and policies.

Changes to this privacy policy
SMARTHOME.ID has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our site, revise the updated date at the bottom of this page. We encourage visitors to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms

By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Non-Personal Information Automatically Collected
SMARTHOME.ID is committed to the protection of privacy of the Website visitors.
Please note that SMARTHOME.ID may provide aggregate statistics about our Website visitors, customers, sales, traffic patterns, and related Website information to trusted third parties, but these statistics will not include any personally identifying information.

Personal Information
SMARTHOME.ID collects and processes Personal Information for the purposes of the development, and personalization of the Website, provision of services and/or products, research and statistics, and customer care. Specifically, SMARTHOME.ID collects personal information for the purposes of identified communication with you in order to respond to your questions, and fulfill your requests.

Such information may include, among other information, your name, address, email address, phone number, job title, company, etc. This data will be used in the events you have so consented, to contact you for direct marketing purposes via email or phone to conduct market research and to inform you of and get your feedback on upcoming products, services and/or promotions.

If you send us product orders, service requirements or if you send any material via the website, we might have to contact you in order to gain additional information necessary for processing or fulfillment of your orders and/or requirements. Your Personal Information will not be revealed to any third parties without your prior consent unless required otherwise by legal regulations, or cases, when it is necessary for proceeding with your order, fulfilling your request, or providing interactive customer service, or SMARTHOME.ID products and services improvement. At the same time, you are granting SMARTHOME.ID the right to provide the information you submitted to SMARTHOME.ID for above purposes to the partners cooperating with SMARTHOME.ID.

Personal Information Security Processing purposes
Please note that while there are always risks associated with providing Personal Information, whether in person, by phone or over the Internet or any other media or terminal, and no system of technology is completely safe, “tamper” or “hacker-proof”, SMARTHOME.ID has endeavored to take appropriate measures to prevent and minimize risks of unauthorized access to, improper use and the inaccuracy of your Personal Information.

The Personal Data collected is stored in a secure and controlled environment and may be retained for such periods required for preservation of rights, in accordance with applicable laws. SMARTHOME.ID takes organizational and technical measures and ensures their adoption in order to protect Personal Information from unlawful or accidental access to the information, destruction, modification, blocking, copying, provision, distribution of personal data, as well as other unlawful actions in relation to Personal Information.

It is essential that the visitor protects one’s data against unauthorized access to one’s computers, accounts and passwords.

Processing purposes
SMARTHOME.ID processes the data to ensure a proper connection buildup, system security and to improve our website. SMARTHOME.ID processes your Personal Information when it is necessary for the purposes of a legitimate interest pursued by us or a third party (when these interests are not overridden by your data protection rights) under the circumstances like mentioned below:
  • To identify you once you send SMARTHOME.ID your Personal Information via the Website;
  • To contact you and respond to your questions or requests;
  • To understand which parts of the website are visited and how frequently.

Your Rights
Subject to the regulation and legal requirement, you may have rights available to you in respect of your Personal data, including:
  • to obtain a copy of your personal data together with information about how and on what basis that personal data is processed;
  • to rectify inaccurate personal data (including the right to have incomplete personal data completed);
  • to erase your personal data (in limited circumstances, such as where it is no longer necessary in relation to the purposes for which it was collected or processed);
  • to restrict processing of your personal data under certain circumstances (prescribed by law);
  • to withdraw your consent to our processing of your personal data (where that processing is based on your consent);
  • to obtain, or see a copy of the appropriate safeguards under which your personal data is transferred to a third party.

In addition to the above rights, you have the right to object, on grounds relating to your particular situation, at any time to any processing of your personal data for which we have justified on the basis of a legitimate interest, including profiling (as opposed to your consent) or to perform a contract with you. You also have the right to object at any time to any processing of your personal data for direct marketing purposes.
You also have the right to lodge a complaint with your local data protection authority.
If you have asked to withdraw your consent to SMARTHOME.ID from processing your data, this will not affect any processing which has already taken place at that time.
In relation to all of these rights and for any queries, please contact us at Please note that we may request proof of identity, and we reserve the right to charge a fee where permitted by law, especially if your request is manifestly unfounded or excessive. We will endeavor to respond to your request within all applicable timeframes.
Rights may be limited, for example, if fulfilling your request would reveal personal data of another person or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep.

No information may be submitted to SMARTHOME.ID via the Website by persons, who are minors under their applicable local legislation. In the event you are a minor or younger than legal age in your country, you will need consent from your parent(s) or other legal guardians before submitting any information to SMARTHOME.ID via the Website, with the exception if such activities are allowed by the applicable law of your country.

Modification of the Privacy Policy
SMARTHOME.ID reserves the right to change or modify at any time this Privacy Policy, or change, modify or deny access to the Website, or their content without prior notice.

External Links
The Sites may contain links to third-party sites. Since SMARTHOME.ID does not control nor is responsible for the privacy practices of those websites, we encourage you to review the privacy policies of these third-party websites. This Policy applies solely to personal data collected by our Website and of our business activities.

Cookie Policy
The Cookie Policy described below addresses how we use cookies when you visit SMARTHOME.ID. We are clear about how we collect and use data related to you via cookies.

We may use tracking and cookies on SMARTHOME.ID and its subdomains to enhance the visitor’s browsing experience.

This information includes elements such as the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser you are using, and your IP address. Many sites automatically collect this information.

In addition to the cookies that we set directly, SMARTHOME.ID also uses Google Analytics, Search Engine Marketing and cookies that integrate with our social media channels. Our Cookies Policy explains what cookies are, how we use cookies, how third parties we may partner with may use cookies on the service and your choices regarding cookies.

Visitors may choose to set their web browser to refuse cookies, or to alert when cookies are being sent. If they do so, note that some parts of the site may not function properly.

Contacting us
If you have any questions about this Privacy Statement, the practices of this site, or your interactions with this site, please contact us at

Date of publication: January 5th, 2021